Privacy Policy
Effective Date: 1st August 2024
- Introduction
[Luxehorse ] (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, postal address, phone number, and other contact details.
- Payment Information: Credit/debit card details, bank account information, and other payment-related information.
- Order Information: Details of the products or services you purchase, including transaction details.
- Website Usage Information: Information about how you use our website, including IP address, browser type, browsing behavior, and referring URLs.
- Marketing Preferences: Information about your marketing preferences and feedback on our services.
- How We Collect Information
We collect personal information in the following ways:
- Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact us.
- Automatically: Through the use of cookies, web beacons, and other tracking technologies as you navigate our website.
- Third Parties: From payment processors, shipping companies, and marketing partners.
- How We Use Your Information
We use your personal information for the following purposes:
- Processing Orders: To process and fulfill your orders, including payment processing and delivery.
- Customer Service: To provide customer support and respond to your inquiries.
- Marketing: To send you promotional offers, newsletters, and other marketing communications, where you have consented to receive such communications.
- Improving Our Services: To enhance the functionality and performance of our website, products, and services.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
- Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party vendors who assist us in providing our services, including payment processors, shipping companies, and marketing agencies.
- Legal Authorities: If required by law, or to protect our legal rights, we may disclose your information to government authorities or legal professionals.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners.
- Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
- Your Rights and Choices
You have the right to:
- Access and Correction: Request access to your personal information and correct any inaccuracies.
- Withdraw Consent: Withdraw your consent to receive marketing communications at any time.
- Deletion: Request the deletion of your personal information, subject to legal obligations.
- Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” above.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Luxehorse
PO Box 55, Warrandyte 3113